"A book is a mirror; if a fool looks in, you cannot expect a sage to look out."
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
每一个个体都很重要，每一个个体都有自己的角色，每一个个体都能带来改变。
Mathematics is not a spectator sport; you have to play to understand.
Men trust their ears less than their eyes.
Quality is the life of an enterprise and the cornerstone of a brand.
The world is everything that is the case.
