倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
"The best way to predict the future is to create it."
Stories are not just entertainment; they are the way we understand the world and our place in it.
世界比你想象的更具可塑性。我们可以把它塑造成更好的样子。
改变是不可避免的，但成长是可选的。
"I don't know if I believe in God, but I believe in the power of people to create gods."
最好的书是那些挑战你的书。