倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
"The things we do for love are often the most irrational."
我书写暴君不是因为我害怕他们，而是因为我拒绝让他们占有我的想象力。
权力从来不是无辜的，无辜从来不是强大的。
"La literatura no es un espejo de la realidad, sino un martillo con el que darle forma."
好的研究在于提出正确的问题，而不仅仅是应用花哨的方法。
【译文】 孔子说：“道听途说就是道德败坏。”
成功不在于目的地，而在于旅程。
Home is where, when you have to go there, they have to take you in.
跑步的快乐不在于终点线，而在于旅程。