倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Commitment to excellence is a journey, not a destination.
对任何模型的最大期望是它能提供一个对现实有用的近似。
The quality of an organization can never exceed the quality of the minds that make it up.
出自汉·桓宽《盐铁论·险固》。这句话以“地利”与“人和”、“武力”与“文德”的对比，阐明了实行仁政对于治国安邦的重要性。
数学中最深刻的思想往往源于最简单的观察。