我们都是自己认知的囚徒。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
真正的忠诚不是盲目的;它看到缺陷,但选择留下。
The most important thing in science is not so much to obtain new facts as to discover new ways of thinking about them.