Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.

那些将环境挑战转化为商业机会的公司将会蓬勃发展。

I don't have a method. I have a madness.

In electronics, reliability isn’t a feature—it’s the foundation.

I wanted to write about a woman who was angry, who had a right to be angry, and who wasn’t going to apologize for it.

我们没有什么可失去的，这是一种非常自由的感觉。