恐惧也是一种信仰。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

I do not lack the courage to think a thought all the way through, and thus far I have encountered no thought that I have feared.

穷人的生活故事是用尖锐的笔写在他的身体上的。

我相信讲故事的力量。这是我们理解世界的方式。

创新是我们工作的核心。这是我们满足世界日益增长的能源需求同时减少环境足迹的方式。