The most successful products are those that anticipate needs people didn't know they had.
最成功的产品是那些预见到人们不知道自己有的需求的产品。
True success comes from building relationships, not just transactions.
Humans are allergic to change. They love to say, 'We've always done it this way.' I try to fight that. That's why I have a clock on my wall that runs counter-clockwise.
"Listening is an act of participation."
一个公司的文化由其坚持的价值观定义,而不仅仅是它销售的产品。