The most dangerous phrase in business is 'We've always done it this way.'
商业中最危险的话是"我们一直都是这么做的"。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
The fact that there is nothing permanent except change is a permanent theme in nature.
永远不要让任何人告诉你你做不到某件事。
邪恶是任何分散注意力的东西。
没有听到的不如听到的，听到的不如见到的，见到的不如了解到的，了解到的不如去实行，学问到了实行就达到了极点。
The purpose of psychology is to explain how we manage to live.