改变始于倾听，然后与那些你认为在做错误事情的人展开对话。
Change happens by listening and then starting a dialogue with the people who are doing something you don’t believe is right.
Stories are the way we make sense of the chaos of existence.
The knowledge of the circumstances of which we must make use never exists in concentrated or integrated form, but solely as the dispersed bits of incomplete and frequently contradictory knowledge which all the separate individuals possess.
教导别人，就是要使其长处得以发扬，使其短处得以遏制。