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Customer trust is hard to earn and easy to lose; never take it for granted.
顾客的信任难获得易失去;永远不要视为理所当然。
I'm not a role model... Just because I can rap doesn't mean I'm a role model.
爱不是原因,而是结果。
The first step in quality improvement is to understand what the customer really wants.
电影的美在于它让我们能够探索人类状况的所有复杂性。
要理解行为,就要寻找其中的效用。