市场失灵常常不是市场的失败，而是市场设计的失败。
Market failures are often not failures of markets, but failures of market design.
我不遵守规则，我制定规则。
Time is a great teacher, but unfortunately it kills all its pupils.
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
每一首歌都是我日记的一部分。