The single biggest problem in communication is the illusion that it has taken place.
沟通中最大的问题是错觉以为沟通已经发生。
在危机时刻，透明度建立信任，而信任是韧性的基础。
"La memoria es el hilo que teje la historia de los pueblos, sin ella estaríamos condenados a repetir los mismos errores."
She's simply too strange. We can't relate to her, she speaks in a funny way, she comes from an odd place. So we can't relate to her, and when you can't relate to somebody, you don't envy them. The closer two people are -- in age, in background, in the process of identification -- the more there's a danger of envy, which is incidentally why none of you should ever go to a school reunion, because there is no stronger reference point than people one was at school with.
Silence can sometimes be more powerful than words.