You have to be ruthless in business, but fair at the same time.

投资员工发展就是投资公司的未来。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

"Fear is the mind-killer."

在你20多岁的时候，是开始建立你身份资本的最佳时机。