Before you are old, attend as many funerals as you can bear, and listen. Nobody talks about the departed’s achievements. The only thing people will remember is what kind of person you were while you were achieving.
La vie est une longue leçon d'humilité.
我们都是由我们所做的事以及别人对我们所做的事塑造的。
The fundamental fact about all of us is that we're alive for a while but will die before long.
Sometimes the smallest things take up the most room in your heart.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.