生于古人之后而议论古人的缺点失误容易，而若处于古人的位置做古人所做的事就很难

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

The more you sweat in peace, the less you bleed in war.

I'm not a person, I'm a process.

用户不是上帝，用户是朋友。