事实是，正确理解他人根本不是生活的全部。误解他人才是生活，误解、误解、再误解，然后经过仔细的重新考虑，再次误解。
The fact remains that getting people right is not what living is all about anyway. It's getting them wrong that is living, getting them wrong and wrong and wrong and then, on careful reconsideration, getting them wrong again.
问题在于，在许多大公司，流程取代了思考。你被鼓励表现得像复杂机器中的一个小齿轮。
Transparency builds trust, and trust builds brands.
现在你们不是国人的勇士，怎么能既学好学业又学好射箭呢？
不要问我是谁，也不要要求我保持不变。
一个组织的系统质量决定了其流程质量。
"A great leader listens more than they speak."