Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

I don’t like to be told who I am.

做一个良善的先人。做一些让未来世代感激你的事情。其中一件简单的事情就是去种一棵树。

I'm interested in things which suggest the world rather than suggest the personality.