Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

Security is sleeping in the back seat of the car...When you're a little kid, and you've ben somewhere with your Mom and Dad, and it's night, and you're riding home in the car, you can sleep in the back seat...You don't have to worry about anything...Your Mom and Dad are in the front seat, and they do all the worrying...But it doesn't last! Suddenly, you're grown up, and it can never be that way again!

"Culture is the foundation of everything we do."

互联网应该面向所有人——它太重要了，不能落下任何人。