The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
I pursue no objectives, no systems, no tendency; I have no program, no style, no direction.
爱就是接受对方的一切。
追求幸福不是要一直感觉良好，而是要朝着有意义的目标努力。
集合是一个允许自己被看作一的多个。