The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
"Escribir es un acto de libertad, pero también de responsabilidad."
Economic history teaches us that change is possible, but it is rarely easy.
写作是一种反叛的行为。
The key is to stay humble and hungry.
"A writer's duty is not to provide answers, but to ask the right questions that provoke thought and reflection."