The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
客户需求应始终是我们追求的每一项创新的核心。
I don't let anyone take away my joy.
不要着急，最好的总会在最不经意的时候出现。