客户满意度应该是每个商业决策背后的驱动力。

当心碌碌无为的生活。

Great leaders listen more than they speak.

Reason to rule, but mercy to forgive: the first is law, the last prerogative.

Love is the ability and willingness to allow those that you care for to be what they choose for themselves without any insistence that they satisfy you.

最可持续的建筑是人们喜爱的建筑。

领导力是激励他人相信比他们自己更伟大的东西。

言语得当，是智慧的表现；沉默得当，也是智的表现。