最好的公司不仅仅是销售产品；它们销售体验和信任。

The strength of a state is not just its ability to coerce, but its ability to provide services and maintain legitimacy in the eyes of its citizens.

Failure gave me an inner security that I had never attained by passing examinations. Failure taught me things about myself that I could have learned no other way. I discovered that I had a strong will, and more discipline than I had suspected; I also found out that I had friends whose value was truly above the price of rubies.

就算你要杀人,礼貌也伤不着你。