The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
导演必须是幻觉的大师，创造出比现实本身更真实的现实。
I ask senior leaders to not do anything unless they're willing to do it for 10 years.
I’d rather be respected than liked.
When someone really hears you without passing judgment on you, without trying to take responsibility for you, without trying to mold you, it feels damn good!
The biggest adventure you can take is to live the life of your dreams.
挑战是伪装的机会。拥抱它们，让自己变得更强大。