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"The most important thing in empirical work is to be clear about the question you are trying to answer."
The most successful societies in the world are those that have been able to combine the strengths of the state with the strengths of the market.
快乐的最好方法是宽恕。
关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。