Memory is the only paradise from which we cannot be driven.

沉默是那些看得太多的人的语言。

"Every book is a conversation between the author and the reader."

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

你不能双手都戴着接球手套度过一生。你需要能够回馈些什么。