关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
世界是一个问号。
Love is irrational. The more you love someone, the less sense anything makes.
价格被遗忘后，质量仍会被长久记住。
Life was like a box of chocolates, you never know what you’re gonna get.