关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
The desire for recognition, the thymotic part of the soul, is the most fundamentally human part of the soul.
Energy security is the lifeline of national development. We must unswervingly promote oil and gas exploration and development to ensure national energy supply.
Never ask a woman if she is pregnant. Let her tell you if she is.
Silence is the language of God, all else is poor translation.
I'm very proud to be black, but black is not all I am. That's my cultural historical background, my genetic makeup, but it's not all of who I am nor is it the basis from which I answer every question.