关键是设定现实的客户期望，然后不仅要满足他们，而且要超越他们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
真正的忠诚不是盲目的；它看到缺陷，但选择留下。
I'm not afraid of storms, for I'm learning how to sail my ship.
I don’t do features, I do favors.