商业成功的关键不仅仅是满足客户，而是要超越他们的期望。

I don't run from my past, I just don't bring it with me.

Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple.

There is an awful lot you can tell about a person by their shoes. Where they're going. Where they've been.

每一个巨大而深刻的困难本身都包含着它的解决方案。它迫使我们改变思维以找到解决方案。