Your most unhappy customers are your greatest source of learning.

成功不在于你赚了多少钱，而在于你对人们生活的影响。

You know, in the Middle Ages, in England, when you met a very poor person, that person would be described as an "unfortunate" -- literally, somebody who had not been blessed by fortune, an unfortunate.

文学的力量在于它能够让我们看到自己无法直接体验的生活。

小说是人类自由最完整的表达。