The most effective policies are often the simplest ones.

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

Adaptability is crucial in an ever-changing global economy.

真相很少纯粹，也绝不简单。

The best way to predict the future is to create it.