你的黄金门票是能够从他人的角度看问题。这个视角转变使得你能够真心地对别人感同身受。它也让你能说服他人，它也是伟大设计的关键。掌握通过他人的眼睛看世界的视角，将会为你打开许多门。
Your golden ticket is being able to see things from other people's point of view. This shift enables heartfelt empathy. It also allows you to persuade others and it is the key to great design. Mastering the view through the eyes of others will unlock so many doors
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
作品越是个人化，就越具有普遍性。
女人了解她所爱的男人的脸，就像水手了解开阔的大海。
失去一个父母可以看成是一种不幸；失去双亲看上去就像是一种粗心了。
建筑不是关于风格，而是关于实质。