对粗鲁的陌生人回以极度礼貌，很刺激。
It’s thrilling to be extremely polite to rude strangers.
Consumer preferences evolve rapidly, and staying ahead means listening more than we speak.
企业的文化是企业的灵魂，没有文化的企业是没有灵魂的。
解释：神态傲慢，谁还愿意和你相处呢？最洁白的东西好像十分黑暗，最道德的人好像有所不足。
"A story has no beginning or end: arbitrarily one chooses that moment of experience from which to look back or from which to look ahead."