最好的建筑是简单的。

永远不要低估小而持续的改进的力量。

只有分子存在。其他一切都是社会学。

改变某人最有效的方法是改变你与他们互动的方式。

The quality of an organization's problem-solving determines the quality of its solutions.

The quality of an organization's discipline determines the quality of its performance.

Continuous improvement isn't just a process, it's a mindset that should permeate every level of our organization.

I am not a product of my circumstances. I am a product of my decisions.