我不是完美主义者，但我喜欢把事情做好。

Systems have sub-systems and sub-systems have sub- systems and so on ad infinitum - which is why we're always starting over.

Listen here. Human kindness can't be bought for pennies or silver. Kindness is kindness. Pennies and silver are pennies and silver. Can't mix the wheat with the chaff.

Quality is not something you can add on to a product or service. It must be built in from the beginning.