"The things we admire in men, kindness and generosity, openness, honesty, understanding and feeling, are the concomitants of failure in our system. And those traits we detest, sharpness, greed, acquisitiveness, meanness, egotism and self-interest, are the traits of success."

当科学和传统携手合作时，才能做出最佳决策。

解读：一次性快乐稍纵即逝，如短暂刺激；可重复的快乐源于内心充实、自我成长，更值得投入精力，引导追求深度、持久快乐。

质量改进的第一步是了解客户真正想要的是什么。

We are moving from an economy based on the production of goods to one based on the production of information.