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我们做过价格弹性研究,答案总是我们应该提高价格。我们不这样做,因为我们相信--我们必须把这当作信仰的一篇文章--通过长期保持我们的价格非常非常低,我们会随着时间的推移赢得客户的信任,实际上这会在长期内最大化自由现金流。
We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
解读:鼓励人们尽责尽力去做事,至于结果,并不全然受个人控制,即便结果不如意,也要坦然接纳,这是一种豁达且负责的处世态度。
Food is the universal language of kindness.
The role of the writer is to be a witness, to give voice to those who cannot speak for themselves.