一个组织的客户服务质量决定了其客户忠诚度的质量。

如果我们了解别人的想法就会知道没有人是普通的，每个人都至少值得大家起来为他鼓一次掌。

Customer satisfaction is the ultimate measure of a company’s success.

返祖现象是理解天生犯罪人的关键。

You can't manage what you don't measure, and you can't improve what you don't manage.

I truly believe that women should be financially independent from their men. And let's face it, money gives men the power to run the show. It gives men the power to define value. They define what's sexy. And men define what's feminine. It's ridiculous.