Customer trust is hard to earn and easy to lose; never take it for granted.

我不相信幸福的结局。生活中没有，为什么文学中要有？

And when you do I want you to know this， remember this: there is no such thing as failure. Failure is just life trying to move us in another direction. Now when you’re down there in the hole， it looks like failure. So this past year I had to spoon feed those words to myself.

爵士乐教会我自由，但生活教会我灵魂。

如果有人给你提供了一个绝佳的机会，但你不确定自己能否做到，那就答应——然后再学习如何去做！

I am not lonely. I am alone. There is a difference.