The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

The more we study the more we discover our ignorance.

Only those who are proactive can win success in the rapidly changing competitive environment, and only those who are good at showcasing themselves can get real opportunities at work.

每张专辑都是我生命中那一刻的快照。

You don't have to be perfect to be loved.

We live in a beautiful world.