Those who do not have power over the story that dominates their lives, the power to retell it, rethink it, deconstruct it, joke about it, and change it as they change, truly are powerless, because they cannot think new thoughts.

客户满意度始于理解他们未说出口的需求并超越他们的期望。

大陆漂移的第一个概念早在1910年就出现在我脑海中，当时我在看世界地图，受到大西洋两岸海岸线吻合的直接印象影响。

The most successful companies don't just sell products; they create meaningful experiences for their customers.

艺术是使我们认识真相的谎言。

揭示了人性中的阴暗面有时比超自然现象更令人恐惧。