The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

我不是说唱歌手，我是一个欧洲的传奇。

这句话借用俗语，表达了命运无常、机遇变化的道理。

You can't have the good without the bad. So I just take the bad with the good and move on.

If you do what you’ve always done, you’ll get what you’ve always gotten.

"I am the best me there is. I think I’m pretty cool."