在磨洋工的制度盛行的地方，艰苦的工作、低工资和恶劣的条件是常态。

Customer satisfaction is the ultimate measure of a company’s success.

On morals: "The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil."

If we don’t act now, the next generation will inherit a world with fewer resources and greater challenges.