Your most unhappy customers are your greatest source of learning.
I don't mind being a symbol but I don't want to become a monument. There's a difference.
The total speech act comprises both the act of uttering words and the act of meaning.
成为一个诗人意味着拥有一个如此敏锐的灵魂，以至于没有任何品质的细微差别能逃过它的注意。
每一个词都是一个世界。
"Risk management is not about avoiding risk, but about understanding and managing it."
