质量改进的第一步是了解客户真正想要的是什么。
"The only way to deal with the unfree world is to become so absolutely free that your very existence is an act of rebellion."
"Stories are the way we connect with each other across time and space."
Well may the boldest fear and the wisest tremble when they contemplate the condition of our country.
当他们思考我们国家的状况时,最勇敢的人可能会害怕,最聪明的人可能会颤抖。
人们常说,在你死之前,你的一生会在眼前闪过。事实上确实如此。这就叫生活。
Patience is a virtue, and I'm learning patience. It's a tough lesson.