The customer’s voice should always be the loudest in the room.
You can’t change the past, but you can change the future.
I'm not a hero, I'm not a villain, I'm just a voice in the darkness.
上天安排我福分浅薄,我就培养高尚道德去迎接它;上天安排我身体劳顿,我就修炼精神安逸去弥补它;上天安排我遭遇艰危,我就努力实现政治理想去沟通它;上天安排我境况困苦,我就力求精神愉快去疏导它。
Efficiency in operations is the key to staying competitive in this industry.