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Psychological truth is found in practical experience.
Quality means doing it right when no one is looking.
"To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment."
The best ideas often come from the front-line employees who face challenges every day.
Small changes in the environment can have big effects on behavior.
We must be free not because we claim freedom, but because we practice it.
You can’t go back and change the beginning, but you can start where you are and change the ending.