To live fully is to accept both joy and sorrow.
I don't need a hero. I am my own hero.
If you want something said, ask a man; if you want something done, ask a woman.
倾听公司里的每一个人,并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。