缓慢的程度与记忆的强度成正比。速度的程度与遗忘的强度成正比。
Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.
沟通“三”原则，要找到真相，让别人比他们之前说的更深一些，一次、两次、三次的重复这个过程，第三次你就接近真相了。
Champions are made when no one is watching.
Opera is a way of living life. It is not something apart.
杰出成就的秘诀不是天赋，而是被称为坚毅的激情与坚持的特殊结合。
We don't inherit the earth from our ancestors; we borrow it from our children.