成功的关键是走进商店，听听员工们怎么说。每个人都参与进来是非常重要的。最好的想法来自基层。
Solving a problem simply means representing it so as to make the solution transparent.
No man really knows about other human beings. The best he can do is to suppose that they are like himself.
我喜欢压力。我喜欢那些重要时刻。
To rapidly reveal the true character of a person you just met， move them onto an abysmally slow internet connection. Observe.
