The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
成功的关键是走进商店，听听员工们怎么说。每个人都参与进来是非常重要的。最好的想法来自基层。
Silence is the loudest sound in art.
在孩子的生命中，没有什么可以替代书籍。
The secret to success? There is no secret—just hard work and persistence.