Happiness is not about getting what you want all the time. It’s about loving what you have and being grateful for it.

Customer satisfaction is worthless. Customer loyalty is priceless.

"La libertad no es un regalo, es una conquista diaria."

The laws of behavior are as precise as those of physics.

Those who do not have power over the story that dominates their lives, the power to retell it, rethink it, deconstruct it, joke about it, and change it as they change, truly are powerless, because they cannot think new thoughts.