Work lovingly done is the secret of all life and all art.

The question isn't, 'What do we want to know about people?', It's, 'What do people want to tell about themselves?'

The most basic human desire is to be recognized as a human being.

"Sometimes we get sad about things and we don’t like to tell other people that we are sad about them."

The best management is a true science, resting upon clearly defined laws, rules, and principles.

真理往往隐藏在细节之中。